Manager, Product Lead
Capital One
Led product vision, strategy, and roadmap for enterprise platforms spanning fraud, resiliency, fulfillment, and frontline operations — while managing and mentoring a team of Product Managers.
- Took a zero-to-one supplier real-time integration ecosystem from business case through delivery and scale, generating an estimated $15M in annual savings across 7 external vendors.
- Owned a core data model within the fraud platform and built two event-driven messaging platforms, launching 15+ real-time triggers for automated customer and associate communications.
- Consolidated 5 major operational workflows into a single case management platform, eliminating 4 legacy systems and saving an estimated $1.2M annually.
- Applied A/B testing, Figma-based prototyping, and generative AI/LLM tools to inform decisions and streamline workflows.
- Improved customer resiliency marketing conversion by ~5% by incorporating customer voice into campaign design
- Presented product strategy and investment decisions to VP-level and executive leadership; co-created the company's Agile Community of Practice.
- Co-creator of Capital One's Product College and Product Manager Program rotational 2 year program for new graduates